Customer Service Executive (Sales)

Key Responsibilities:

• Handle inbound and outbound calls, emails, and chats to engage potential and existing customers.

• Explain IT products, software solutions, or services to prospective clients.

• Understand customer requirements and recommend suitable IT products or solutions.

• Assist the Sales and Business Development teams with lead generation, quotations, and proposals.

• Maintain accurate and updated customer records in the CRM system.

• Follow up with clients for quotations, renewals, feedback, and cross-selling opportunities.

• Coordinate with the technical and operations teams for demos, onboarding, and service delivery.

• Achieve monthly/quarterly sales and customer satisfaction targets.

• Prepare regular sales performance and follow-up reports.

• Ensure excellent after-sales service and support to maintain long-term client relationships.

Key Skills & Competencies:

• Excellent communication and interpersonal skills.

• Strong persuasion and negotiation abilities.

• Good understanding of IT products, software solutions, or SaaS services.

• Experience in telesales, inside sales, or customer success (preferably in IT).

• Ability to multitask and handle customer queries efficiently.

• Self-motivated with a goal-oriented mindset.

• Good presentation and reporting skills.

Qualifications:

• Graduate in any discipline (BBA, B.Com, B.Sc., BCA, or B.Tech preferred).

• 13 years of experience in customer service, inside sales, or tele-sales (IT industry preferred).

• Basic technical knowledge of software, cloud, or IT infrastructure is an added advantage.