Customer Service Executive

We are seeking a proactive and customer-focused professional to join our team as a Customer Support & Account Onboarding Executive. This role involves engaging with clients to assist in account opening, following up on required documentation, resolving product-related queries, and promoting our offerings to potential customers.

Key Responsibilities:

• Follow up with clients to collect and collect necessary documents for account opening.
• Assist customers throughout the account onboarding process, ensuring a smooth experience.
• Initiate contact with active and prospective clients to promote products and services.
• Respond to customer inquiries promptly via phone, email, or chat, offering accurate and helpful information.
• Clearly explain company products, features, and benefits to customers.
• Update and maintain customer information in the internal database accurately.
• Keep detailed records of client interactions, follow-ups, and other relevant communication.
• Handle day-to-day documentation and administrative tasks efficiently.
• Collaborate with internal teams to ensure customer satisfaction and quick resolution of issues.

Qualifications and Skills:

• Bachelor’s degree in Business, Marketing, or a related field (preferred).
• 1–2 years of experience in customer service, telesales, or client servicing roles.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office and CRM tools.

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Ability to commute/relocate:

• Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person