Customer Service Executive - E Commerce

As a Customer Service Executive in the Online FMCG Department at Richfeel Naturals, located in Vikhroli, Mumbai, you will play a crucial role in managing the direct-to-consumer order experience and ensuring high levels of customer satisfaction. Your responsibilities will include Online Reputation Management (ORM), handling customer support queries, feedback collection, order confirmation, coordinating custom orders, tracking logistics, managing NDRs, and monitoring return rates. Additionally, you will need to have a problem-solving attitude, excellent communication skills, proficiency in handling customer interactions across various channels, basic knowledge of Excel and order management systems, and the ability to multitask effectively. To be successful in this role, you should have at least 1 year of experience in customer service or e-commerce support, with FMCG/D2C experience being preferred. Fluency in English and Hindi is required, and knowledge of additional regional languages will be a plus. This is a full-time position with a day shift schedule. If you are proactive, customer-focused, and possess the necessary skills and experience, we encourage you to apply for this exciting opportunity at Richfeel Naturals.,