Customer Service Executive – Amazon Seller Central

Role summary:
Handle buyer inquiries via Messages, email, and chat; resolve order, return/refund, and product queries; document cases and escalate complex issues to maintain high CSAT and SLA adherence.

Key responsibilities:

• Respond to buyer queries across phone/chat/email; provide accurate order, delivery, returns, and payment support.
• Process returns/refunds per policy; flag defects and raise tickets/escalations when needed.
• Log all interactions, maintain case quality, and follow SOPs; meet first response and resolution SLAs.
• Identify recurring issues and suggest improvements to workflows and FAQs.

Requirements:

• 0–2 years customer support; ecommerce/Amazon experience is a plus.
• Clear written and verbal communication; empathy, patience, and problem-solving mindset.
• Basic computer proficiency; comfortable with shifts, weekends, and fast-paced environments.

KPIs:

• First response time, resolution time, CSAT, QA score, and adherence to SOPs.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person