Customer Service Consultants

As a Customer Service representative at our company in Gurugram, your role will involve providing detailed information about our products and services to customers. You will assist them in making informed decisions about their insurance needs and maintain accurate records of customer interactions and transactions. Your responsibilities will also include resolving customer complaints professionally and in a timely manner, as well as collaborating with team members to enhance customer satisfaction. Key Responsibilities: - Provide detailed information about products and services - Assist customers in making informed decisions about their insurance needs - Maintain accurate records of customer interactions and transactions - Resolve customer complaints in a professional and timely manner - Collaborate with team members to improve customer satisfaction Qualifications Required: - 0-4 years of experience in customer service or sales - Excellent communication and interpersonal skills - Ability to handle high-pressure situations and resolve conflicts effectively - Basic computer skills and familiarity with CRM systems - Strong problem-solving abilities and attention to detail - High School Diploma and Bachelor's degree preferred If you join our team, you can look forward to an amazing work culture, complete day shift, 6 days working with 1 roster off, unlimited incentives, good opportunities for career progression, GMC- Group medical coverage, and gratuity paid as per applicable law which is over and above the total offered CTC. Interested candidates can connect with us at 9560061485 or share their resume at ankitsingh2@policybazaar.com. As a Customer Service representative at our company in Gurugram, your role will involve providing detailed information about our products and services to customers. You will assist them in making informed decisions about their insurance needs and maintain accurate records of customer interactions and transactions. Your responsibilities will also include resolving customer complaints professionally and in a timely manner, as well as collaborating with team members to enhance customer satisfaction. Key Responsibilities: - Provide detailed information about products and services - Assist customers in making informed decisions about their insurance needs - Maintain accurate records of customer interactions and transactions - Resolve customer complaints in a professional and timely manner - Collaborate with team members to improve customer satisfaction Qualifications Required: - 0-4 years of experience in customer service or sales - Excellent communication and interpersonal skills - Ability to handle high-pressure situations and resolve conflicts effectively - Basic computer skills and familiarity with CRM systems - Strong problem-solving abilities and attention to detail - High School Diploma and Bachelor's degree preferred If you join our team, you can look forward to an amazing work culture, complete day shift, 6 days working with 1 roster off, unlimited incentives, good opportunities for career progression, GMC- Group medical coverage, and gratuity paid as per applicable law which is over and above the total offered CTC. Interested candidates can connect with us at 9560061485 or share their resume at ankitsingh2@policybazaar.com.