Customer Service Consultants

Role Overview: As a Customer Service representative at this company, your role will involve providing detailed information about products and services, assisting customers in making informed decisions about their insurance needs, maintaining accurate records of customer interactions and transactions, resolving customer complaints professionally and in a timely manner, and collaborating with team members to improve customer satisfaction. Key Responsibilities: - Provide detailed information about products and services - Assist customers in making informed decisions about their insurance needs - Maintain accurate records of customer interactions and transactions - Resolve customer complaints in a professional and timely manner - Collaborate with team members to improve customer satisfaction Qualifications Required: - 0-4 years of experience in customer service or sales - Excellent communication and interpersonal skills - Ability to handle high-pressure situations and resolve conflicts effectively - Basic computer skills and familiarity with CRM systems - Strong problem-solving abilities and attention to detail - High School Diploma and Bachelor's degree preferred (Note: Omitting additional details of the company as it is not present in the provided JD),