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Customer Service

Customer Service

CATERSPOINT

0 - 4 years

0 Lacs

delhi

Posted:1 day ago| Platform: Shine logo

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Skills Required

strong communication skills customer service experience proficiency in english basic computer skills

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Customer Service Executive, you will play a crucial role in ensuring customer satisfaction. Your main responsibilities will include: Key Responsibilities: - Answering phone calls in a professional manner and providing information about products and services to callers - Taking or cancelling orders, and obtaining details of customer complaints - Keeping records of interactions and transactions with customers, including details of complaints, inquiries, and comments - Processing orders, applications, and forms - Providing administrative support to other members of the customer care team when required - Following up with customers and their complaints to ensure their requests are addressed promptly Qualifications Required: - Strong communication skills - Customer service experience is a plus - Proficiency in English - Basic computer skills,

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