Customer Service – Back Office (Chat / Non-Voice Process)

Job Description: Customer Service – Back Office (Chat / Non-Voice Process)

Location: Ahmedabad

Position Overview

We are looking for dedicated and detail-oriented individuals to join our Customer Service Back Office team. The role involves handling customer queries through chat, ensuring timely and accurate resolutions, and supporting both service and sales-related requests. Candidates must possess strong written communication skills with excellent command of English (C1 level).

Key Responsibilities

• Handle customer inquiries through chat in a timely and professional manner.
• Provide accurate, clear, and grammatically correct written responses.
• Assist with both service-related and sales-related requests.
• Maintain records, update customer information, and follow internal processes.
• Ensure excellent customer satisfaction by resolving concerns effectively.
• Collaborate with team members to meet process goals and quality standards.

Requirements

• Freshers and experienced candidates can apply.
• Excellent written English communication (C1 level).
• Zero grammatical errors in written responses.
• Educational qualification:
• 10+3 Diploma / HSC / Any Graduate
• Basic computer literacy and typing skills.
• Ability to work in a 24/7 rotational shift environment.

Benefits

• CTC: ₹28,000 – ₹36,000
• 5 Days Working
• Night Shift Allowance
• One-way Cab Facility
• PF, Insurance & Gratuity
• Supportive work environment with strong growth opportunities

Ideal Candidate

• Strong command of written English with attention to detail
• Good comprehension and problem-solving skills
• Customer-focused attitude
• Ability to multitask and work under pressure

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹36,000.00 per month

Work Location: In person