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Customer Service Associate | Work from Home

Customer Service Associate | Work from Home

Owlspriority

3 - 8 years

4 - 6 Lacs

Bengaluru

Posted:21 hours ago| Platform:

Apply

Skills Required

Customer Service International Voice Process

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title

Location

Department

Reports To

Job Summary:

Customer Service Associates

Key responsibilities:

Maintain good customer relations by building strong and transparent interpersonal connection with the customers,
Respond to customer inquiries (phone, email, etc.) with remarkable accuracy and friendliness,
Provide clear process updates and information, as required based on situations,
Maintain excellent service standards and meet commitment given to customers on call, email, etc.,
Document all the required information, updates, progress, documents, etc., in CRM,
Escalate complex or unresolved issues to the manager or senior,
Maintain and build relationships with customers to enhance loyalty and retention,
Assist with upselling or cross-selling, when appropriate, to support business goals,
Ensure seamless availability during business hours,
Coordinate with designated senior officials and follow their instructions carefully and diligently,
Solve problems and issues in the most creative and strategic ways,
Should be flexible enough to handle other works as assigned by the manager,
Should be willing to work outside normal work hours whenever required.

Desired Candidate Profile:

Excellent and fast interpersonal relationship building ability
Good English communication (both verbal and written)
Excellent escalations handling ability
Problem solving abilities
Should be able to work under pressure

Benefits:

Competitive salary and performance-based incentives.
Opportunities for career growth and development.
Remote work option.

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