Job Description (Relationship Manager):Provide excellent service to customers via calls, emails, and other communication channels. Address customer inquiries, concerns, and issues promptly and professionally.Develop strategies to retain customers and build long-term relationships.Handle customer problems effectively and provide solutions to ensure a positive experience.Ensure service delivery aligns with company standards and customer expectations.Upsell and cross-sell services to existing customers.Be willing to work cross-functionally with other departments based on requirements.Handle customer grievances professionally and efficiently.Desired Candidate Profile:Excellent verbal and written communication skills in English.Strong ability to retain customers, convince them to engage with our companys services, and resolve any concerns they may have.Proficient in managing customer relationships, building rapport, and ensuring customer satisfaction.Strong problem-solving skills with the ability to identify issues and offer practical solutions to enhance the customer experience.Salary & Benefits:Competitive compensation based on industry standards.

Front Desk Manager*Roles and Responsibilities:*- Assist walk-in customers and direct them to the appropriate channels or departments based on their needs and inquiries. - Responsible for day-to-day customer invoicing processes.- Ensure all payments are accurately recorded and maintain detailed records of all inward and outward financial transactions. - Address and facilitate the basic needs of employees, including office supplies, equipment, or other essential resources.- Supervise office maintenance activities, ensuring the workspace is clean, organized, and in good condition.- Coordinate with relevant departments or service providers for necessary repairs or improvements in the company.- Responsible for hiring resources in the company through different job portals and take part in onboarding formalities.

Job Description (Process Specialist)Provide professional assistance to clients on immigration document.Execute appropriate follow-up calls and emails in a timely manner.Maintain confidentiality around sensitive documentation.Take part in the company's internal training and knowledge-sharing programs.Desired Candidate Profile (Process Specialist) Excellent English communication skills (verbal & written)Consulting skills, client handling skillsDecent knowledge of MS OfficeTeam skills ,strong relationship-building skills, problem-solving and customer service skills.