Customer Service Associate

Job Description

Handles post-purchase support and addresses customer complaints and concerns. Their responsibilities include responding to inquiries, resolving issues. Maintain records. They also ensure customer satisfaction by providing timely and effective solutions and collaborating with internal teams. Key Responsibilities 1. Respond to customer inquiries and complaints via Phone calls, Email Chat 2. Provide solutions to problems, address complaints, and ensure satisfactory outcomes. 3. Maintain grievance record and deliver it to the higher authority. 4. Manage multiple inquiries and complaints effectively. 5. Follow up with existing clients, maintain good relation with potential clients 6. Maintain a high level of product understanding. Skill Fluency in English, Hindi, Bengali Proficiency in Microsoft Excel, Words & Power point Good managing skill Problem solving attitude Customer support quality Graduate in any discipline 3-5 years experiences in customer service Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Weekend availability Supplemental Pay: Performance bonus Yearly bonus Experience: Customer service: 3 years (Required) grievance report management: 3 years (Required) Language: English (Preferred) Hindi (Preferred) Work Location: In person Speak with the employer +91 9147126724 Expected Start Date: 01/07/2025