Customer Service Associate

0 - 2 years

0 Lacs

Posted:2 days ago| Platform: Shine logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Customer Service Associates

100150 customer calls per day

Key Responsibilities:

  • Handle inbound and outbound customer calls.

  • Provide accurate and timely responses to customer queries.

  • Maintain call quality and service standards.

  • Update call logs and follow up as needed.

  • Adhere to process guidelines and training standards.

Requirements:

  • Languages: Must be fluent in one of the following combinations:

    • English, Hindi & Telugu

    • English & Marathi

    • English, Hindi & Bengali

  • Typing Speed: Minimum 20 WPM

  • Education: 10+2 / Diploma / Degree (BE/B.Tech & PG accepted only with BPO experience)

  • Experience:

    • Freshers: 011 months

    • Experienced: Up to 2 years (Only BPO background)

Compensation & Benefits:

  • Freshers: 2.4 LPA (Fixed)

  • Experienced: 2.6 LPA (Fixed)

  • Monthly Performance Incentives: 5001,500

  • WFH Allowance: 800/month

  • Benefits: PF & ESIC coverage

  • Free shuttle from Hi-Tech City Metro Station

Work Schedule:

  • 6-day work week with rotational weekly off

  • No leaves allowed during the first 3 months

  • Mandatory work on public holidays (compensatory off given)

  • 3-month training period (includes Nesting + OJT)

Join us to kickstart your career in customer service and grow in a supportive, energetic, and rewarding environment!

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Chennai TN

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