Customer Service Associate ( Female)

Job Description

Job Title: Customer Support Executive (Hindi & English Speaking) Females preffered Location: Cochin, Kerala Job Type: Full-Time Experience: 0–2 years (Freshers with good communication skills can also apply) Job Summary: We are looking for a proactive and customer-focused individual to join our team as a Customer Support Executive . The ideal candidate will be responsible for contacting online customers, taking feedback, informing customers about their product delivery status, and resolving queries. Fluency in Hindi and English is a must. Key Responsibilities: Contact customers post-purchase to collect feedback on product and delivery experience. Inform customers regarding order and delivery updates. Handle customer queries through phone, WhatsApp, and email. Coordinate with logistics and internal teams to resolve delivery or product issues. Maintain a positive, empathetic, and professional attitude toward customers at all times. Update customer interaction details and status in CRM or designated systems. Key Requirements: Fluency in Hindi and English (spoken and written) is mandatory. Good communication and interpersonal skills. Ability to multitask, prioritize, and manage time effectively. Basic computer knowledge and familiarity with online communication tools (email, WhatsApp, etc.). Experience in a customer support or telecalling role is an advantage. Salary: As per industry standards (based on experience and skills) Work Days: 6 days a week Office Location: Cochin, Kerala (Work from office) Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Language: English (Required) Hindi (Required) Work Location: In person