Customer Service Associate (Arabic Speaking)

Job Description:

· Providing professional customer hotline service via inbound phone calls and/or messages.

· Assisting customers with accurate information regarding the Company's services.

· Handling incoming enquiries and coordinating with relevant teams to resolve issues/complaints as per company protocols.

· Managing complaints across available channels and gathering relevant details for management action when required.

· Analyzing customer feedback, escalating issues, and proactively collaborating with related teams to drive service improvements.

· Supporting ad-hoc projects as assigned by the supervisor.

Job Requirements:

· Open to candidates from any educational background.

· Proficiency in Arabic (reading, writing, and listening) is mandatory to serve the UAE & Saudi Arabia market.

· Excellent command of Arabic & English.

· Strong customer service, communication, and interpersonal skills.

· Ability to work with Backoffice tools while responding to customer needs.

· Professional, empathetic, and solution-oriented approach in resolving customer issues.

Job Type: Full-time

Language:

• Arabic (Required)
• English (Required)