Job Description: · Providing professional customer hotline service via inbound phone calls and/or messages. · Assisting customers with accurate information regarding the Company's services. · Handling incoming enquiries and coordinating with relevant teams to resolve issues/complaints as per company protocols. · Managing complaints across available channels and gathering relevant details for management action when required. · Analyzing customer feedback, escalating issues, and proactively collaborating with related teams to drive service improvements. · Supporting ad-hoc projects as assigned by the supervisor. Job Requirements: · Open to candidates from any educational background. · Proficiency in Arabic (reading, writing, and listening) is mandatory to serve the UAE & Saudi Arabia market. · Excellent command of Arabic & English. · Strong customer service, communication, and interpersonal skills. · Ability to work with Backoffice tools while responding to customer needs. · Professional, empathetic, and solution-oriented approach in resolving customer issues. Job Type: Full-time Language: Arabic (Required) English (Required)
Job Description: · Providing professional customer hotline service via inbound phone calls and/or messages. · Assisting customers with accurate information regarding the Company's services. · Handling incoming enquiries and coordinating with relevant teams to resolve issues/complaints as per company protocols. · Managing complaints across available channels and gathering relevant details for management action when required. · Analyzing customer feedback, escalating issues, and proactively collaborating with related teams to drive service improvements. · Supporting ad-hoc projects as assigned by the supervisor. Job Requirements: · Open to candidates from any educational background. · Proficiency in Arabic (reading, writing, and listening) is mandatory to serve the UAE & Saudi Arabia market. · Excellent command of Arabic & English. · Strong customer service, communication, and interpersonal skills. · Ability to work with Backoffice tools while responding to customer needs. · Professional, empathetic, and solution-oriented approach in resolving customer issues. Job Type: Full-time Language: Arabic (Required) English (Required)
As a Customer Service Representative at our company, you will be responsible for providing professional customer hotline service via inbound phone calls and/or messages. Your key responsibilities will include assisting customers with accurate information regarding the Company's services, handling incoming enquiries, and coordinating with relevant teams to resolve issues/complaints as per company protocols. You will also be responsible for managing complaints across available channels, gathering relevant details for management action when required, and analyzing customer feedback. Additionally, you will need to escalate issues and proactively collaborate with related teams to drive service improvements. You may also be required to support ad-hoc projects as assigned by the supervisor. Qualifications required for this role include being open to candidates from any educational background, proficiency in Arabic (reading, writing, and listening) to serve the UAE & Saudi Arabia market, and excellent command of both Arabic and English languages. You should have strong customer service, communication, and interpersonal skills, along with the ability to work with Backoffice tools while responding to customer needs. A professional, empathetic, and solution-oriented approach in resolving customer issues is essential for this position. If you are looking for a full-time role where you can utilize your Arabic and English language skills to provide exceptional customer service, then this position might be the right fit for you. Join our team and be a part of our customer-centric approach to service delivery.,