Customer Service Assistant

Job Title: Customer Support Executive

Company: Shariden Pvt Ltd.

Location: Mahadevapura

Job Type: Full-time

Industry: Robotic

Experience Level: 0-1year

About Us:

Shariden Pvt. Ltd. is a leading manufacturing company committed to delivering high-quality products and exceptional service to our clients. With a focus on innovation and customer satisfaction, we are expanding our support team to enhance client experiences across all touchpoints.

Job Summary:

We are looking for a proactive and customer-focused individual to join our team as a Customer Support Executive. In this role, you will act as a liaison between the company and its customers, ensuring timely resolution of queries, processing orders, and maintaining long-term relationships, Provide post sale demo.

Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, and chat.

• Address customer issues and resolve complaints in a professional and timely manner.

• Process sales orders, track shipments, and coordinate with logistics and production teams.

• Maintain and update customer records and databases.

• Provide accurate product and service information to customers via phone/ VC.

• Follow up with customers to ensure satisfaction and encourage repeat business.

• Work closely with the sales and operations teams to improve customer experience.

• Prepare reports and documentation as required by management.

Requirements:

• Bachelor’s degree in any discipline (preferred).

• 6 months -3 years of experience in customer support

• Excellent communication skills in English, [regional language, if applicable].

• Strong problem-solving and interpersonal skills.

• Familiarity with CRM systems and MS Office (Excel, Word, Outlook).

• Ability to multitask and manage time effectively..

Job Type: Full-time

Pay: ₹18,000.00 - ₹23,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person