Customer Service Assistant

We are seeking a friendly, detail-oriented Customer Service Assistant to join our team. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive customer experience across all communication channels.

Key Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, or in-person.
• Schedule client appointments, manage calendars for consultants, and confirm meeting details.
• Provide general information about our services and guide clients through initial intake procedures.
• Maintain accurate and confidential client records in compliance with legal and data protection standards.
• Liaise with internal legal teams to ensure timely follow-up and client updates.
• Handle client complaints or concerns with discretion and escalate issues appropriately.
• Assist with document preparation, copying, filing, and client correspondence when needed.
• Track and manage client feedback to support service improvements.

Required Skills & Qualifications:

• Minimum Qualification: 12th Pass (preferred)
• Previous experience in customer service, legal admin, or a professional services environment preferred.
• Excellent communication skills
• Ability to handle sensitive and confidential information with integrity.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office Suite
• Calm, courteous, and professional demeanour in all interactions
• Proficient in English, Bengali and Hindi

Location: Rajarhat Business Center, Rajarhat Greens, Rajarhat Residency, First floor, IC, Reckjoyani More, Rajarhat Main Road, Kolkata -700135, West Bengal. Beside Muthoot Finance Gold Loan Office Landmark: Axis Bank, Union Bank & HFL

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹12,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 6290373420Application Deadline: 11/07/2025Expected Start Date: 14/07/2025