Customer service assistant

As a Customer Service Assistant at Asahi Kasei India Pvt. Ltd., a group company of Asahi Kasei, a globally active Japanese technology company, you will play a crucial role in the customer support division focusing on the pharmaceutical market in India. Our company, established in Mumbai in 2013, is dedicated to expanding opportunities for various industries in India. We value diversity in our workforce, believing it adds value and understanding to the organization, and are committed to creating a supportive environment for employee growth. Your primary responsibility will be to engage with customers in India and collaborate with internal teams in Japan. You will serve as the initial point of contact for receiving and coordinating requests from customers and partners in India, and potentially other regions as well. Your key responsibilities will include: - Preparation and support of internal arrangements for documents and statements submitted to customers, which are issued by the headquarters in Japan. - Supporting inter-department activities such as translation and interpretation in Japanese/English. - Handling any additional tasks related to the above responsibilities and following instructions from the GM HCM division. - Occasional travel to Japan may be required for training purposes. To qualify for this role, you should possess the following: - A minimum of 3 years of experience as a customer support representative or executive assistant. - JLPT N1 or N2 certification is mandatory. - Fluency in Japanese, including listening, speaking, reading, and writing. - Strong communication skills in English, including listening, speaking, reading, and writing. If you are a proactive individual with a passion for customer service and excellent communication skills in both Japanese and English, we invite you to join our team at Asahi Kasei India Pvt. Ltd.,