Customer Service– Air Import

We are seeking a detail-oriented and customer-focused individual to manage air import operations and client coordination. The role involves handling day-to-day import shipments, ensuring timely updates to clients, coordinating with airlines, agents, and customs, and delivering high-quality customer service. Key Responsibilities: Coordinate and manage air import shipments from origin to destination. Communicate with overseas agents, airlines, and local vendors for smooth cargo movement. Handle documentation including pre-alerts, arrival notices, delivery orders, and billing. Track shipments and update customers proactively on status and exceptions. Liaise with customs brokers for clearance and ensure compliance with regulations. Resolve customer queries and provide effective solutions. Prepare and maintain shipment records in company systems. Support internal teams with reports and operational updates. Requirements: Bachelor’s degree or equivalent (preferred in Logistics, Commerce, or related field). 1–3 years of experience in air import operations/customer service (freight forwarding industry preferred). Strong knowledge of import documentation, INCO terms, and customs procedures. Proficient in MS Office and freight forwarding software/ERP systems. Excellent communication and customer service skills. Ability to multitask, prioritize, and work in a fast-paced environment. Key Skills: Customer Relationship Management Knowledge of Air Import Procedures Documentation & Compliance Problem Solving & Coordination Attention to Detail

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person