Customer Service Air Import

As a detail-oriented and customer-focused individual, you will be responsible for managing air import operations and client coordination. Your role will involve handling day-to-day import shipments, ensuring timely updates to clients, coordinating with airlines, agents, and customs, and delivering high-quality customer service. **Key Responsibilities:** - Coordinate and manage air import shipments from origin to destination. - Communicate with overseas agents, airlines, and local vendors for smooth cargo movement. - Handle documentation including pre-alerts, arrival notices, delivery orders, and billing. - Track shipments and update customers proactively on status and exceptions. - Liaise with customs brokers for clearance and ensure compliance with regulations. - Resolve customer queries and provide effective solutions. - Prepare and maintain shipment records in company systems. - Support internal teams with reports and operational updates. **Qualification Required:** - Bachelors degree or equivalent (preferred in Logistics, Commerce, or related field). - 3 years of experience in air import operations/customer service (freight forwarding industry preferred). - Strong knowledge of import documentation, INCO terms, and customs procedures. - Proficient in MS Office and freight forwarding software/ERP systems. - Excellent communication and customer service skills. - Ability to multitask, prioritize, and work in a fast-paced environment. This role requires strong customer relationship management skills, knowledge of air import procedures, documentation & compliance, problem-solving & coordination abilities, and attention to detail. *Note: The job type for this position is Full-time, Permanent. The preferred languages are English and Hindi. The work location is in person.*,