Customer Service Agent II

Ecolab is seeking a Customer Service Agent who will use their high energy and social skills to partner with customers and help them achieve the maximum benefit from our products. As a team, we strive to exceed our objectives and help drive greater customer satisfaction. Join Ecolab and become part of a dynamic team that is passionate about the work they do.

What’s in it For You:

• Enjoy non-traditional work hours that fit the schedule you need
• Be recognized for meeting goals, and secure opportunities for advancement
• Sharpen your professional business acumen
• Work for a stable, growing, global Fortune 500 company

What You Will Do:

• Process 60-100 inbound calls per day
• Manage limited QA outbound calls, depending upon volume
• Handle all calls in a prompt and courteous manner
• Maintain working knowledge of products, accounts, Ecolab representatives, tools and dispensing systems
• Complete calls on screen accurately while speaking with customers
• Process orders, literature requests, and applies information to our customers
• Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues

Position Details:

• This position is located in (CITY, STATE). The working hours for this position are (00:00-00:00), with the ability to work weekends.

Minimum Qualifications:

• High school diploma or equivalent
• Proficient in Windows and Customer Service software
• Ability to type 55 words per minute
• Prior experience utilizing a multi-line telephone system
• No immigration sponsorship available for this position

Preferred Qualifications:

• Bachelor’s degree completed or in process
• Knowledge of Clientele, or similar software
• Ability to interact professionally with others and work independently in a fast-paced environment
• Solid problem solving and interpersonal skills
• Excellent verbal and written communication skills
• Highly dependable
• Fluent in both English and Spanish

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.