Customer Representative Associate - Voice

About us: RRD GO Creative,

Our 8,000 experts in 42 locations work across various industries to co-create a future-ready business landscape. We adopt a consultative approach to digitizing every aspect of the Customer Journey so you can effectively translate a strategic vision of expansion and efficiency into a superior Customer Experience. We help you effectively address customer needs so you can make Customer Experience your competitive differentiator.

RRD GO CREATIVE

In this role you will be responsible for:

Voice Support:

• Handle inbound and outbound calls to assist customers with inquiries, issues, and product information
• Provide clear and accurate information to customers, ensuring their questions are answered effectively
• Resolve customer complaints and concerns in a professional and timely manner
• Maintain a positive and empathetic attitude while interacting with customers

Competencies required for the role:

• Customer Experience - Strive to exceed customer expectations by providing personalized service and support. Gather customer feedback and insights to help improve products and services
• Interpersonal Skills - Excellent verbal and written communication skills
• Customer Service Skills - Communication skills for effective client interaction
• Time Management - Should be able to complete all jobs on time
• Adaptability - Should be able to adapt to any shift depending on the project requirement. Open to team/process change
• MS Office (Basic)

Requirements for this role include:

• Education Qualifications:

    High school /diploma or equivalent 3-year degree

• Work Experience:

  minimum 1 to 4 years of experience in customer service, preferably in a voice and non-voice
• Good oral and written communication skills 
• Good problem-solving abilities and attention to detail
• Flexibility to work various shifts, including night and weekends, as needed