Customer Relationship Officer

Job Title:Customer Relationship Officer (Microfinance)

Job Purpose:

The Customer Relationship Officer (CRO) is responsible for developing and maintaining strong relationships with clients, promoting microfinance products, facilitating loan disbursements, ensuring timely repayments, and supporting timely repayments, and guiding clients with financial literacy.

Key Responsibilities:

1. Client Acquisition & Relationship Building

* Identify, approach, and onboard potential customers in rural/semi-urban areas.

* Promote microfinance loan products and explain terms in a simple, transparent manner.

* Build trust and maintain long-term relationships with borrowers.

2. Loan Processing & Disbursement

* Assist clients with loan applications and documentation.

* Conduct field visits to verify customer information and assess creditworthiness.

* Ensure accurate data entry and timely loan disbursement.

3. Loan Repayment & Collection

* Monitor repayment schedules and follow up with customers for timely installments.

* Provide guidance and financial discipline training to borrowers.

* Handle overdue accounts and ensure recovery through ethical practices.

4. Customer Support & Education

* Educate clients about financial literacy, savings, and responsible borrowing.

* Address customer queries and resolve issues promptly.

* Act as a bridge between the client and the organization.

5. Reporting & Compliance

* Maintain basic records of customer interactions and field activities.

* Ensure compliance with company policies and ethical standards.

Qualifications & Skills Required:

* Valid driving license and ownership of a two-wheeler (mandatory).

* Willingness to work in rural/semi-urban areas and travel frequently.

* Strong communication and interpersonal skills (local language proficiency desirable).

* Empathy, patience, and ability to work with low-income communities.

Job Type: Full-time

Pay: From ₹17,250.00 per month

License/Certification:

• Driving Licence (Required)

Work Location: In person