Customer Relationship Officer - Female

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.
• A bachelor’s degree in administration or a related field.
• A minimum of 3 years’ experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction

• Credit Risk Assessment: Evaluate a client’s credit status, ensuring appropriate credit limits are set and maintained.
• Debt Collection Management: Proactively manage overdue accounts, implementing effective debt recovery procedures and following up with clients as needed.
• Customer Relationship Management: Liaise with customers to ensure timely payments and build strong relations to facilitate ongoing business.
• Financial Reporting: Provide regular reports on receivables and overdue accounts to senior management.
• Cash Flow Optimisation: Collaborate with finance teams to forecast cash flow and mitigate risk associated with credit exposure.
• Legal Compliance: Ensure all credit activities comply with relevant legislation and internal protocols.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹17,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Microsoft Excel and Google Sheet - formula

Education:

• Bachelor's (Required)

Language:

• English (Required)

Work Location: In person

Expected Start Date: 02/09/2025