Customer Relationship Manager

Role Overview: You will be responsible for implementing customer relationship management strategies to enhance service delivery and customer engagement. Your role will involve analyzing customer feedback, collaborating with cross-functional teams, and providing training and mentorship to ensure high-quality service standards are maintained. Key Responsibilities: - Analyze Customer Feedback: Collect and analyze customer data to identify trends and areas for improvement in service and product offerings. - Collaborate with Teams: Work closely with sales, marketing, and customer service teams to align strategies and enhance the overall customer experience. - Train and Mentor Staff: Provide training and support to customer service team members to maintain high-quality service standards. Qualifications Required: - Previous experience in customer relationship management or a related field would be advantageous. - Strong analytical skills with the ability to interpret customer feedback and identify areas for improvement. - Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams. - Proven ability to train and mentor staff to ensure service standards are met. Company Details: Unfortunately, no additional details about the company were provided in the job description. Job Types: Full-time, Permanent, Fresher Benefits: - Cell phone reimbursement - Health insurance - Paid time off - Provident Fund Work Location: In person If interested, please contact the employer at +91 6384442002.,