CUSTOMER RELATIONSHIP EXECUTIVE/ TELECALLER

Customer Care Executive cum Tele caller

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Executive cum Tele caller. This dual-role position requires excellent communication skills, multitasking abilities, and a professional demeanor to ensure a positive experience for both customers and visitors.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and in person in a timely and professional manner.
• Provide product/service information, handle complaints, and resolve issues or escalate as necessary.
• Maintain customer satisfaction by ensuring all queries and concerns are addressed promptly.
• Track customer feedback and provide insights to improve services or products.
• Process orders, returns, and other customer-related requests as required.

Key Skills & Qualifications:

• Education: Bachelor’s degree preferred
• Experience: Previous experience in customer service or as a receptionist in building material is a plus.
• Skills:
• Strong verbal and written communication skills (English, Malayalam) .
• Excellent phone etiquette.
• Customer-oriented with problem-solving abilities.
• Multitasking and time management skills.
• Proficient in Microsoft Office Suite and basic office equipment.

Contact @ 9562074446

Job Type: Full-time

Pay: ₹14,000.00 per month

Work Location: In person