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SIVAJI MOTORS
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Customer Relationship Executive

Customer Relationship Executive

SIVAJI MOTORS

0 years

0 - 1 Lacs

Thiruvananthapuram Kerala

Posted:1 month ago| Platform: SimplyHired logo

Apply

Skills Required

English In-person

Work Mode

On-site

Job Type

Full Time

Job Description

A Customer Relationship Executive is responsible for managing and nurturing relationships with customers to ensure their satisfaction and loyalty. They serve as a point of contact for clients, addressing inquiries, resolving issues, and providing tailored solutions to meet customer needs.

Responsibilities:

Customer Interaction & Support: Act as the primary point of contact for customers, answering queries, providing assistance, and ensuring prompt resolution of issues through various channels (phone, email, chat, etc.).
Relationship Management: Build and maintain strong, long-lasting relationships with customers by understanding their needs and providing personalized solutions.
Customer Retention: Monitor customer satisfaction and identify opportunities to enhance the customer experience, aiming to improve customer loyalty and reduce churn.
Problem Resolution: Proactively address customer concerns and complaints, working to resolve issues in a timely and effective manner while ensuring a positive customer experience.
Feedback Collection & Reporting: Gather customer feedback to identify trends and areas for improvement, providing actionable insights to relevant teams for product and service enhancements.
Cross-Department Collaboration: Work closely with sales, marketing, and product teams to ensure customer requirements are understood and met.

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹10,000.00 per month

Benefits:

Cell phone reimbursement

Language:

English (Preferred)

Work Location: In person

Speak with the employer
+91 8943107777

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