Customer Relationship Executive ( Insurance Department )

Job Summary:

The Customer Relationship Executive (Insurance) is responsible for managing all customer interactions related to motor insurance—renewals, claims, policy issuance, and customer queries. The role focuses on providing a smooth insurance experience for customers while ensuring high renewal retention, customer satisfaction, and compliance with insurance and dealership standards.

Key Responsibilities:

• Handle end-to-end motor insurance processes for Pride Honda customers (new policies, renewals, and claims).
• Communicate with customers regarding policy renewals, premium quotes, and documentation requirements.
• Follow up with existing customers to ensure timely renewal of motor insurance policies.
• Coordinate with insurance companies and surveyors for policy issuance and claim settlement.
• Maintain accurate customer and policy records in DMS/CRM systems.
• Generate renewal reminders, manage databases, and track renewal conversions.
• Assist customers with claim documentation, inspection appointments, and claim status updates.
• Promote insurance add-ons, extended warranty products, and related value-added services.
• Prepare periodic reports on renewals, claims, and customer satisfaction metrics.
• Ensure compliance with IRDA and company policies regarding insurance handling and customer data.

Qualifications and Experience:

• Bachelor’s degree in any discipline (Commerce, Business Administration, or related field preferred).
• 1–3 years of experience in automobile insurance, customer service, or dealership operations.
• Familiarity with motor insurance policies, claims, and renewal processes.
• IRDA certification (preferred, can be facilitated post-joining if required).

Skills and Attributes:

• Excellent communication and interpersonal skills.
• Strong negotiation and follow-up skills.
• Good knowledge of MS Office, CRM/DMS systems, and email communication.
• Customer-centric approach with high attention to detail.
• Ability to multitask and handle time-sensitive tasks efficiently.
• Professional grooming and positive attitude.

Performance Metrics:

• Insurance renewal retention rate.
• New insurance sales and upselling ratio.
• Claim handling turnaround time.
• Customer Satisfaction Index (CSI) for insurance customers.
• Accuracy and compliance in policy documentation.

Compensation:

Attractive salary with incentives based on renewals, sales targets, and customer satisfaction.

About Pride Honda:

Pride Honda is one of the leading authorized Honda dealerships offering comprehensive automobile sales, service, and insurance solutions. We are committed to delivering a premium and transparent experience to our customers across all touchpoints.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person