Customer Relationship Executive (CRE)

A Customer Relationship Executive (CRE) is responsible for managing client relationships, ensuring customer satisfaction, and good communication driving business in premium Real estate field growth through effective communication and problem-solving skills.

Salary 25,000 to 30,000 based on your experience (corporate culture)

Key Responsibilities

• Client Management: The CRE serves as the primary point of contact for clients, addressing their inquiries, resolving issues, and ensuring a positive customer experience. This includes managing inbound and outbound calls and following up on leads. 1
• Relationship Building: Establishing and maintaining strong relationships with clients is crucial. The CRE works to foster loyalty and trust, which can lead to increased customer retention and revenue growth.
• Project Planning and Execution: Involvement in planning and executing projects to meet client needs and company objectives efficiently is a key part of the role.
• Collaboration: The CRE collaborates with cross-functional teams, including sales and customer service, to ensure seamless service delivery and support for clients.
• Performance Measurement: Success in this role is often measured through key performance indicators (KPIs) such as customer satisfaction scores, retention rates, and revenue growth attributed to client relationships.
• Employee benifits as per market standards.

Required Skills and Qualifications

• Educational Background: A bachelor’s degree in Business Administration, Marketing, or a related field is typically preferred.
• Experience: A minimum of 2-3 years of experience in customer relationship management, sales, or a related field is often required.
• Technical Skills: Proficiency in CRM software, Microsoft Office, and data analysis tools is essential for managing customer interactions and analyzing data.
• Soft Skills: Excellent communication, problem-solving abilities, adaptability, and a customer-centric approach are critical for success in this role.

Job Types: Full-time, Permanent, Fresher

Pay: ₹17,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid time off
• Provident Fund

Language:

• English (Preferred)

Work Location: In person