Posted:1 week ago|
Platform:
On-site
Full Time
We are looking for young and energetic candidates for the position of Customer Relationship Executive (CRE) for our Royal Enfield dealership Edappal
Responsibilities and Duties
· Customer Feedback
· Collects customer feedback
· Plans corrective action with CRM**
· Customer Complaint Management
· One point of contact for customer complaints by receiving customer complaints
· Note down the concerns of the dissatisfied customer in detail in complaint tracker (collected through 3rd-day feedback / 1-2-3 In Moment Score)
· Ensure resolution of customer complaints
· Tracking of all complaints and ensure closure and take feedback after closure until satisfied
Required Experience and Qualifications
· Educational Qualifications: Any Degree
· Industry: Automobile [2 wheeler preferred], Hospitality, Finance/ Insurance, Retail, Communications
· Minimum experience: 1 year preferably in Automobile/customer relationship roles/ Freshers
· Profile: Strong focus on customer experience management, adherence to processes and norms
· Competencies:
· Customer Relationship Management
· Product Knowledge / Brand Insights
· Analytical Skill.
Location:
· Edappal ( Malappuram Dst), Kerala (Preferred)
· Sex : male/female
· Age : 18 - 35
Job Types: Full-time, Walk-In
Pay: ₹8,000.00 - ₹12,000.00 per month
Benefits:
Schedule:
Experience:
MASS WHEELS PVT LTD
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