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Joshi Mercedes Benz
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Customer Relationship Executive (CRE)

Customer Relationship Executive (CRE)

Joshi Mercedes Benz

2 years

2 - 3 Lacs

Chandigarh

Posted:2 months ago| Platform: GlassDoor logo

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Skills Required

data scheduling service capture

Work Mode

On-site

Job Type

Full Time

Job Description

Job Details:
Experience Required: Automobile experience at least 2 yearsLocation: Joshi Mercedes-Benz, Plot No. 84-85, Industrial area phase-2, Chandigarh

Job Role:

Maintain Customers Data Base.

Scheduling an Appointment

Plan service booking slots as per the service capacity input given by Job Controller.
Accept service booking from various sources like in-bound calls, out-bound calls and website
Capture customers’ requirements and confirm appointment one day prior to appointment date.
Inform service booking to front office, workshop and spare parts for preparing service reception.
Keep close follow up of appointments for turn-up and in case of non-turn up, follow up with customers for subsequent rescheduling.
Follow up call to be made after 7 days of customer visit.
Communicate the customer complaint details to respective department and follow up for resolution.

For any quer : Contact @ 9878941946

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance
Internet reimbursement
Leave encashment
Provident Fund

Schedule:

Day shift

Supplemental Pay:

Performance bonus

Education:

Bachelor's (Preferred)

Experience:

CRE: 3 years (Preferred)
automobile: 3 years (Required)

Language:

English (Preferred)

Location:

Chandigarh, Chandigarh (Preferred)

Work Location: In person

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