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Customer Relationship Executive (CRE)

2 years

2 - 3 Lacs

Posted:1 week ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Details:
Experience Required: Automobile experience at least 2 yearsLocation: Joshi Mercedes-Benz, Plot No. 84-85, Industrial area phase-2, Chandigarh

Job Role:

Maintain Customers Data Base.

Scheduling an Appointment

  • Plan service booking slots as per the service capacity input given by Job Controller.
  • Accept service booking from various sources like in-bound calls, out-bound calls and website
  • Capture customers’ requirements and confirm appointment one day prior to appointment date.
  • Inform service booking to front office, workshop and spare parts for preparing service reception.
  • Keep close follow up of appointments for turn-up and in case of non-turn up, follow up with customers for subsequent rescheduling.
  • Follow up call to be made after 7 days of customer visit.
  • Communicate the customer complaint details to respective department and follow up for resolution.

For any quer : Contact @ 9878941946

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Provident Fund

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus

Education:

  • Bachelor's (Preferred)

Experience:

  • CRE: 3 years (Preferred)
  • automobile: 3 years (Required)

Language:

  • English (Preferred)

Location:

  • Chandigarh, Chandigarh (Preferred)

Work Location: In person

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