Customer Relations Manager - Aftersales

Job Description

Company Description Porsche Centre Bengaluru is the premier destination for sports car enthusiasts. As part of the prestigious Porsche network, we pride ourselves on delivering exceptional service and the ultimate driving experience. Our team ensures that every Porsche we deliver in Bengaluru brings us closer to perfecting the ultimate sports car experience. Join us to explore our luxurious and sporty range of vehicles. Role Description This is a full-time on-site role for a Customer Relations Manager - Aftersales at Porsche Centre Bengaluru. The Customer Relations Manager will be responsible for managing aftersales customer relationships, addressing customer inquiries and concerns, and ensuring customer satisfaction. They will coordinate with service teams, handle customer feedback, and develop strategies to improve customer service. The role also involves overseeing the aftersales process to maintain high standards of service and support. Qualifications Strong communication and interpersonal skills Experience in customer relations and aftersales management Problem-solving and conflict resolution skills Ability to work in a fast-paced environment and handle multiple tasks Familiarity with automotive industry and luxury brands is a plus Bachelor's degree in Business Administration, Marketing, or related field