Customer Order Service Parts / Analog US&C Support

As an Order Fulfillment Specialist, your role involves placing orders in the SAP system, identifying and resolving order-related issues, and collaborating with other departments to ensure timely and accurate order fulfillment. You will be responsible for utilizing SAP and other system tools to manage orders effectively, communicating with customers to understand their needs, and providing them with accurate information. Additionally, you will follow up on orders, provide tracking and status updates, and adhere to company policies and objectives. Key Responsibilities: - Placing orders in the SAP system - Identifying and resolving issues related to orders - Utilizing SAP and other system tools to manage orders - Collaborating with other departments to ensure timely and accurate order fulfillment - Communicating effectively with customers to understand their needs and provide accurate information - Following up on orders and providing tracking and status updates - Adhering to company policies and objectives Qualifications Required: - Bachelors Degree in any field - Strong proficiency in English, both oral and written - 2 years" experience in Order Fulfillment/Order to Cash process with international voice calling - Strong customer service orientation - Attention to detail and ability to multitask - Strong communication skills, both verbal and written - Team player with a positive attitude - Ability to handle technical product orders - Strong problem-solving and critical thinking skills - Able to work in a fast-paced and high-stress environment - Sense of urgency and ability to prioritize tasks effectively Please note the work schedule is on-call Monday through Friday with a 9-hour shift window from 5:30 pm to 5:30 am IST.,