Job Title: Team Leader BOC - US&C Department : Business Operations Center - Mumbai Reporting Manager Title: Team Manager – BOC Job Posting Location: Mumbai (Andheri East) Geography: US&C Work Schedule: Shift window 5:30pm – 5:30 am IST Position Objectives: As the Team Lead for BOC US&C you will oversee the daily operations of US&C order management teams, ensuring a smooth workflow. Your primary focus is to consistently meet Key Performance Indicators and Service Level Agreements, ensuring high-quality service for end-users and customers. You will apply industry best practices to maintain high standards and drive excellent customer service. In your role, you will lead the team through effective management techniques, which include hiring, onboarding, training, development, recognition, and coaching. Additionally, you are responsible for initiating automation and optimization projects to improve operational efficiency, ultimately leading to better turnaround times and service quality. Your leadership will play a crucial role in enhancing the team's performance and customer satisfaction. Position Responsibilities: Process management - •Maintaining Service Level Agreements (SLAs) •Manage the process of order entry ensuring that the team meets or exceed the Perfect Order Fulfillment (POF) goals for the organization. •Monitor status of orders basis the priority and ensure completion of the deliveries as per agreed terms with customers. •Oversee and ensure adherence to established SLAs for efficient customer service delivery, including Turnaround Time (TAT) requirements. •Arrange, as required, same day shipments or any other special shipments with carrier and/or 3rd Party Logistics partner. Obtain required approval as needed. •Solve issues with logistics and transportation partners to ensure timely and quality delivery to internal and external customers. •Understand activity variability for the warehouse and take appropriate actions to ensure all shipments happen on time. •Responsible to measure quality and volume of transactions performed by the team based on SAP data. •Credit approvals - Follow matrix to approve credits for returns, damaged shipments, price overrides. •Collaborate closely with parts planning team / warehouse / logistics / credit controllers / sales to fulfill customer requirements. •Perform quality checks for the calls handled by team members and sample orders processed. •Weekly/Monthly review mechanism with stake holders to gage team's performance and discuss issues / process gaps if any. •Acts as the primary escalation contact for the team resolving issues with a sense of urgency to mitigate potential risks, with a discerning ability to escalate issues to the appropriate managerial level. Team / people management - •Responsible for annual goals setting for the US&C Parts, Analog, Export and Digital order entry team, mandatory performances reviews, annual evaluation and career path development •Responsible for coaching team members against findings based on quality and personal feedback. •Identifies areas of concerns and opportunities for performance improvements for the team members •Understand the business needs and drive the team to present meaningful and accurate reports and dashboards. •Extract, control and analyze data. Recognize trends and form conclusions. Format and present data graphically in charts / tables. Interpret and report on operational performance to management. •Conduct regular 1:1’s with the team members, evaluating their performance and addressing criticalities. •Provide timely responses to requests from the management team and other support functions. •Able to organize and present data relevant to area of responsibility and group performance. •Ensure proper organization of the working hours as well as presence of the Team Members at the office. Automation initiatives - •Spearhead automation and optimization projects to enhance operational efficiency within the customer service function, ultimately improving TAT / quality. •Actively engage as functional lead in Global / regional transformation projects / initiatives for BOT / EDI implementation & actively support in defining requirements, testing, roll-out support, and training for new users. Education & Experience Bachelor’s degree in commerce or a college degree with 3-4 years of equivalent work experience in a related field is required. Knowledge of Import/Export compliance rules and regulations is a plus. Certification in Project Mgt, Operations Mgt, Analytics, ISO, Lean, Quality or Six Sigma Desired Skills Self-motivated and well-organized with a consistent track record of driving results Proficient in collaborating with diverse teams and stakeholders. Possesses strong analytical skills. Ability to engage with individuals at all organizational levels. Adept at resolving workplace conflicts. Skilled in making data-driven decisions and managing workload fluctuations effectively. Diligent, detail-oriented, and committed to identifying root causes. Maintains high ethical standards and is trusted to prioritize employee well-being while encouraging a collaborative work environment Show more Show less
Job Title: Team Leader BOC - US&C Department : Business Operations Center - Mumbai Reporting Manager Title: Team Manager – BOC Job Posting Location: Mumbai (Andheri East) Geography: US&C Work Schedule: Shift window 5:30pm – 5:30 am IST Position Objectives: As the Team Lead for BOC US&C you will oversee the daily operations of US&C order management teams, ensuring a smooth workflow. Your primary focus is to consistently meet Key Performance Indicators and Service Level Agreements, ensuring high-quality service for end-users and customers. You will apply industry best practices to maintain high standards and drive excellent customer service. In your role, you will lead the team through effective management techniques, which include hiring, onboarding, training, development, recognition, and coaching. Additionally, you are responsible for initiating automation and optimization projects to improve operational efficiency, ultimately leading to better turnaround times and service quality. Your leadership will play a crucial role in enhancing the team's performance and customer satisfaction. Position Responsibilities: Process management - •Maintaining Service Level Agreements (SLAs) •Manage the process of order entry ensuring that the team meets or exceed the Perfect Order Fulfillment (POF) goals for the organization. •Monitor status of orders basis the priority and ensure completion of the deliveries as per agreed terms with customers. •Oversee and ensure adherence to established SLAs for efficient customer service delivery, including Turnaround Time (TAT) requirements. •Arrange, as required, same day shipments or any other special shipments with carrier and/or 3rd Party Logistics partner. Obtain required approval as needed. •Solve issues with logistics and transportation partners to ensure timely and quality delivery to internal and external customers. •Understand activity variability for the warehouse and take appropriate actions to ensure all shipments happen on time. •Responsible to measure quality and volume of transactions performed by the team based on SAP data. •Credit approvals - Follow matrix to approve credits for returns, damaged shipments, price overrides. •Collaborate closely with parts planning team / warehouse / logistics / credit controllers / sales to fulfill customer requirements. •Perform quality checks for the calls handled by team members and sample orders processed. •Weekly/Monthly review mechanism with stake holders to gage team's performance and discuss issues / process gaps if any. •Acts as the primary escalation contact for the team resolving issues with a sense of urgency to mitigate potential risks, with a discerning ability to escalate issues to the appropriate managerial level. Team / people management - •Responsible for annual goals setting for the US&C Parts, Analog, Export and Digital order entry team, mandatory performances reviews, annual evaluation and career path development •Responsible for coaching team members against findings based on quality and personal feedback. •Identifies areas of concerns and opportunities for performance improvements for the team members •Understand the business needs and drive the team to present meaningful and accurate reports and dashboards. •Extract, control and analyze data. Recognize trends and form conclusions. Format and present data graphically in charts / tables. Interpret and report on operational performance to management. •Conduct regular 1:1’s with the team members, evaluating their performance and addressing criticalities. •Provide timely responses to requests from the management team and other support functions. •Able to organize and present data relevant to area of responsibility and group performance. •Ensure proper organization of the working hours as well as presence of the Team Members at the office. Automation initiatives - •Spearhead automation and optimization projects to enhance operational efficiency within the customer service function, ultimately improving TAT / quality. •Actively engage as functional lead in Global / regional transformation projects / initiatives for BOT / EDI implementation & actively support in defining requirements, testing, roll-out support, and training for new users. Education & Experience Bachelor’s degree in commerce or a college degree with 3-4 years of equivalent work experience in a related field is required. Knowledge of Import/Export compliance rules and regulations is a plus. Certification in Project Mgt, Operations Mgt, Analytics, ISO, Lean, Quality or Six Sigma Desired Skills Self-motivated and well-organized with a consistent track record of driving results Proficient in collaborating with diverse teams and stakeholders. Possesses strong analytical skills. Ability to engage with individuals at all organizational levels. Adept at resolving workplace conflicts. Skilled in making data-driven decisions and managing workload fluctuations effectively. Diligent, detail-oriented, and committed to identifying root causes. Maintains high ethical standards and is trusted to prioritize employee well-being while encouraging a collaborative work environment
Position Tile - Operations Specialist Job Role - Tender and Order Management (GeM Portal and SAP) Job Summary: The Operations Specialist will oversee the execution of all tender orders and Value X-ray orders, ensuring compliance with business policies and the order-to-cash process. Manage bid participation, prepare economic offers for private and public customers, and handle the Government e-Marketplace (GeM) portal, allocating tenders as per the defined process. Collaborate with Business Development and Finance to ensure process quality and execution for country Operations, enhancing business growth. Improve forecast accuracy, support estimation, and sales effectiveness initiatives. Interface with various teams and support the implementation of operating mechanisms, policies, and guidelines. Additionally, the Operations Specialist will handle specific projects identified by the Operations Manager to drive business growth. Key Responsibilities: Tender and Order Management: Access the GeM portal daily and allocate tenders as per the defined process. Collaborate with Channel Partners to ensure accurate pricing updates for media on GeM. Track, analyze, and publish tender analytics for all products. Support the creation of BMI quotes for Shop Carestream bundles. Partner with Finance, Controlling, Supply Chain & Logistics (SC&L), Business Verticals, and Service teams to ensure smooth tender and channel and corporate order execution. Forecasting and Business Growth: Operate the monthly forecasting mechanism in coordination with relevant departments, focusing on improving forecast accuracy and driving business growth. Support cadence operations, funnel management, and strategic alignment. Compliance and Documentation: Manage all tender-related documentation and accounts receivable (AR) collection. Ensure strict adherence to company policies, business guidelines, and federal laws governing government business in India . Maintain an updated repository of all necessary documents for tender submissions and corporate orders. Turnkey Project Coordination: Collaborate with the procurement team and external turnkey vendors to manage turnkey activities, including required documentation. Work with the service team to oversee site preparedness, measurements, equipment installation, and handover processes. Coordinate with the finance and credit teams to ensure all required documentation is submitted for timely payment collection. Liaise with Carestream Regulatory for AERB approvals, licenses, and updates. Facilitate Quality Assurance (QA) processes for equipment . General Admin support: Distributor contract management Pricing administration C4C/SAP data maintenance (masterdata, account creation, E-shop) Qualifications & Skills: Minimum 2-4 years of previous work experience in the relevant field Strong understanding of tender management and order execution processes. Experience in handling Government e-Marketplace (GeM) portal operations. Proficiency in data analysis, forecasting, and reporting. Excellent coordination and communication skills to liaise with internal teams and external stakeholders. Ability to manage multiple projects efficiently while ensuring compliance with regulatory and business requirements. Must be resourceful in seeking out information, sales tools, and documentation from many internal and external sources. Able to work without close supervision Good interpersonal skills – team working, networking and influencing Pro-active problem solver with capability to manage corrective actions rigorously, results oriented
Job Summary: As a senior executive you will manage the end-to-end lifecycle of service parts orders, ensuring accuracy, timeliness, and customer satisfaction. You will take ownership of complex order handling, coordinate with cross-functional teams, and contribute to process improvement initiatives. Roles & Responsibilities Order Management •Process service parts orders accurately using ERP systems (e.g., SAP SD). •Validate and verify order details: part numbers, pricing, delivery terms, and customer requirements. •Monitor open orders, backlogs, and coordinate follow-ups to ensure on-time delivery. Customer & Internal Stakeholder Coordination •Serve as a point of contact for escalated customer queries related to order status, delays, or special handling. •Collaborate with logistics, planning, warehouse, and customer service teams to resolve order and delivery issues. Co-ordination & Issue Resolution •Investigate and resolve complex problems related to inventory mismatches, part availability, blocked deliveries, and urgent shipment requests. •Provide root cause analysis and recommend preventive measures. Reporting & Documentation •Generate daily/weekly order fulfillment reports and performance dashboards. •Maintain accurate documentation of customer interactions, order changes, and exceptions. Support Process Improvement •Identify gaps in the order processing lifecycle and contribute to workflow enhancements and automation. •Participate in system testing, SOP updates, and training sessions for junior staff. Note : 90% of time is spent on operational activities. 10% of time is spent SOP updates, RCA, reports and training sessions. Required Education, Experience & Skills: •Bachelors degree in any related field. •4-7 years experience in order management or supply chain operations. •Strong understanding of order-to-cash (O2C) processes and aftermarket supply chains •Hands-on experience with ERP systems (SAP SD/MM preferred); working knowledge of MS Excel (pivot tables, VLOOKUP). •Good understanding of inventory, logistics coordination, and SLA compliance. Desired Education, Skills & Experience: •Min bachelor’s degree with excellent verbal and written communication skills.
Job Summary: The IT Desktop Support Specialist is responsible for providing technical assistance and support to end-users for hardware, software, and network-related issues. This role exists to ensure the smooth operation of computer systems and to minimize downtime by quickly resolving technical problems. The specialist installs, configures, troubleshoots, and maintains desktops, laptops, peripherals, and other IT equipment. Additionally, they assist in maintaining IT documentation and work closely with other IT team members to support organizational goals. The role is responsible for ensuring IT tickets are worked per the agreed upon SLAs. Strong problem-solving skills, customer service orientation, and a foundational understanding of enterprise IT environments are key to success in this position. There is a requirement to support business users based out of India and in APAC with varying shifts and schedules and thus have the flexibility to support them. Roles and Responsibilities: Provide Technical Support to End-Users Deliver first-line support for hardware, software, and peripheral issues, ensuring prompt and effective resolution to minimize downtime and maintain productivity. Install, Configure, and Maintain IT Equipment Set up desktops, laptops, printers, and other hardware; install and update operating systems and approved software applications according to company standards. Troubleshoot Network and Connectivity Issues Identify and resolve basic network problems related to wired and wireless connections, VPN access, and networked devices in collaboration with the broader IT team. Maintain IT Inventory and Documentation Track IT assets, manage inventory levels, and update records related to hardware, software licenses, and support activities in alignment with internal processes. Support Onboarding and Offboarding Processes Set up user accounts, configure workstations, and ensure appropriate access and security settings for new hires and departing employees, following organizational protocols. Education and Experience Bachelor’s Degree: In Computer Engineering, Information Technology, or a related field. Certifications such as ITIL Foundation, Cisco, CompTIA Certification are preferred. Strong communication and interpersonal skills with a customer-first mindset. Ability to manage multiple tasks and priorities in a fast-paced environment. Ability to maintain detailed records for IT support documentation. Familiarity with Mobile device Management (MDM) tools like Intune or AirWatch for managing iOS and Android devices. Working experience with IT service management frameworks and ticketing systems (e.g. ServiceNow, Jira) is a plus. Associates degree or higher in computer science, information technology, or related field, or equivalent work experience. 3+ year experience in a desktop support or IT help desk role. Skills Proven experience in Desktop Services/technical support. Solid understanding of Windows OS (Windows 10/11), Office 365, and common business applications. Working knowledge of VPN technologies and basic networking concepts (IP, DNS, DHCP). Experience with system imaging, configuration, and software deployment tools (SCCM). Experience with Remote Support Tools like TeamViewer, Remote Desktop or similar technologies. Knowledge of IT security protocols, antivirus software, and data protection best practices. Experience with managing and troubleshooting peripherals like printers, scanners, and docking stations. Strong verbal and written communication skills to effectively interact with users. Ability to handle user issues with patience and professionalism. Analytical skills to diagnose and resolve technical problems efficiently. Capability to prioritize tasks and manage multiple support requests simultaneously. Willingness to learn new technologies and adapt to changing IT environments. Proficiency in maintaining accurate records of support tickets, resolutions, and system configurations
Job Summary: The IT Desktop Support Specialist is responsible for providing technical assistance and support to end-users for hardware, software, and network-related issues. This role exists to ensure the smooth operation of computer systems and to minimize downtime by quickly resolving technical problems. The specialist installs, configures, troubleshoots, and maintains desktops, laptops, peripherals, and other IT equipment. Additionally, they assist in maintaining IT documentation and work closely with other IT team members to support organizational goals. The role is responsible for ensuring IT tickets are worked per the agreed upon SLAs. Strong problem-solving skills, customer service orientation, and a foundational understanding of enterprise IT environments are key to success in this position. There is a requirement to support business users based out of India and in APAC with varying shifts and schedules and thus have the flexibility to support them. Roles and Responsibilities: Provide Technical Support to End-Users Deliver first-line support for hardware, software, and peripheral issues, ensuring prompt and effective resolution to minimize downtime and maintain productivity. Install, Configure, and Maintain IT Equipment Set up desktops, laptops, printers, and other hardware; install and update operating systems and approved software applications according to company standards. Troubleshoot Network and Connectivity Issues Identify and resolve basic network problems related to wired and wireless connections, VPN access, and networked devices in collaboration with the broader IT team. Maintain IT Inventory and Documentation Track IT assets, manage inventory levels, and update records related to hardware, software licenses, and support activities in alignment with internal processes. Support Onboarding and Offboarding Processes Set up user accounts, configure workstations, and ensure appropriate access and security settings for new hires and departing employees, following organizational protocols. Education and Experience Bachelors Degree: In Computer Engineering, Information Technology, or a related field. Certifications such as ITIL Foundation, Cisco, CompTIA Certification are preferred. Strong communication and interpersonal skills with a customer-first mindset. Ability to manage multiple tasks and priorities in a fast-paced environment. Ability to maintain detailed records for IT support documentation. Familiarity with Mobile device Management (MDM) tools like Intune or AirWatch for managing iOS and Android devices. Working experience with IT service management frameworks and ticketing systems (e.g. ServiceNow, Jira) is a plus. Associates degree or higher in computer science, information technology, or related field, or equivalent work experience. 3+ year experience in a desktop support or IT help desk role. Skills Proven experience in Desktop Services/technical support. Solid understanding of Windows OS (Windows 10/11), Office 365, and common business applications. Working knowledge of VPN technologies and basic networking concepts (IP, DNS, DHCP). Experience with system imaging, configuration, and software deployment tools (SCCM). Experience with Remote Support Tools like TeamViewer, Remote Desktop or similar technologies. Knowledge of IT security protocols, antivirus software, and data protection best practices. Experience with managing and troubleshooting peripherals like printers, scanners, and docking stations. Strong verbal and written communication skills to effectively interact with users. Ability to handle user issues with patience and professionalism. Analytical skills to diagnose and resolve technical problems efficiently. Capability to prioritize tasks and manage multiple support requests simultaneously. Willingness to learn new technologies and adapt to changing IT environments. Proficiency in maintaining accurate records of support tickets, resolutions, and system configurations Show more Show less
Job Summary : The Demand Planner is responsible for forecasting product demand, aligning supply chain operations, and driving data-driven decisions to ensure product availability while minimizing waste (SMI). This role supports the organization in achieving optimal inventory levels, accurate forecasts, and collaboration across sales, marketing, and supply functions. Roles & Responsibilities: Analyze historical sales trends, market dynamics, promotions, and external factors to develop accurate demand forecasts. Work closely with Sales, Marketing, Supply Planning, and Commercial teams to align demand and supply plans. Utilize forecasting tools and Excel-based models to generate monthly and weekly rolling forecasts. Drive S&OP processes, ensuring transparency in forecast assumptions and variances. Prepare regular presentations and dashboards for internal stakeholders using Excel and PowerPoint /Power BI report. Continuously enhance forecasting accuracy by analyzing data patterns and demand drivers. Focus on Inventory Management – maintaining optimal inventory levels to ensure the availability of finished goods and service parts, preventing shortages or overstocking. Ensure compliance with India’s import/export regulations by staying updated on customs requirements. Stock distribution weekly/Monthly from central plant to other regions for achieving regional billing as well as to save logistics cost. Continuous coordination with warehouse, Order management team, sales operation team for billing of materials which was estimated in S&OP. Training to other colleague for creating backup of each other to avoid any challenge in SCM in absence of resource. Releasing on time PR, PO and STO from Inter-company, Intra-Company and to approved suppliers. Required Education, Experience & Skills: Education: Graduate (preferably in Engineering, BSc., Commerce, or related field). Experience: 5–6 years in forecasting, Demand Planning, Supply planning, and S&OP processes in relevant industries. Key Skills: Strong command over demand planning processes and statistical forecasting methods. Working knowledge of forecasting models (Statistical, Moving Average, etc.) and MS Excel (Intermediate to Advanced), PowerPoint, Word, Macros, Power BI etc.. Forecasting and demand planning, Inventory management, Sales and operation planning, Data analysis and reporting. Experience with advanced planning systems in SAP or any other tool. Proven ability to lead monthly forecasting reviews, fostering cross-functional collaboration with key stakeholders to ensure alignment and accuracy in demand planning. Knowledge of inventory optimization and working capital management. Close coordination inter-company counter partner / global suppliers for availability of materials, to check about lead time. Updating to business in advance if there is challenge in getting required materials and there will be business impact to avoid surprise at month end revenue. Process optimization with smooth business operation. Proven experience in implementing Lean methodologies, Six Sigma, Kaizen, and 6S workplace management. Understanding of ISO, FDA, CDSCO, AERB, BIS etc. regulatory and compliance documents. Classifying materials based on revenue & consumption and balancing the inventory with smooth operation. Stock distribution across all the plants for regional billing to save the logistics cost. Supplier performance- delivery performance, Quality performance, supplier score card. Achieving POF/OTIF goals by keep optimum stocks. Material master data making updated based on requirements. Ability to lead the project for new product launch, new process development, process harmonization.
Job Summary: The main objective of this role is to manage a group of government and private customers to achieve designated sales target levels. To identify new business opportunities, while maintaining and expanding upon existing customer business for the assigned area. ABMs own the relationship with direct and indirect business partners. Also drive the performance of channel partners to increase the market reach; ABMs are also responsible for account receivable collections within the stipulated credit period. Also, they are responsible as first line assessors of Credit worthiness of direct and indirect customers. Regular in-person follow ups for business and maintaining relationships. Comply with all Carestream Health policies and demonstrate highest levels of ethics & integrity. Drive compliance to policies & processes amongst team members. Roles & Responsibilities: Direct Sales •Responsible for developing new methods for mapping prospects, generate leads & drive sales deals with customers in Govt and Private. •To promote the use of core products within prospective customer accounts. •Direct the product demonstration process for qualified target accounts. •To conduct Training workshops for the Radiographers – CROP to enhance the skills of the Radiographers •To attend Key Conferences in the field of Radiology/Orthopedics and Veterinary in their Territory representing the company with the products. •To generate tenders and facilitate the Govt tendering process Indirect (Channel) Sales •To appoint and manage distributors/ channels for product range. •To plan and implement market coverage strategies based upon business potential & growth along with Regional General Manager. Will also be responsible for planning and achievement of distributor performance review and targets achievement. •To ensure development & engagement of channel partners throughout the year. •To conduct QBR/Performance review every quarter and highlight to the RGM and Vertical , Key critical issues what the channels face. •To conduct Sales Training Workshop for the Channel partners every 6 months. Account Management •Develop and maintain strategic long-term business relationships with existing customers to promote brand awareness and profitable business relationships. •Recommend products & solutions that fit well with customers business needs and act Follow the processes laid by organization on the compliance front e.g. updating C4C /Sales Database Platform on daily basis for regular tracking & monitoring of all business leads. Provide weekly, monthly sales forecasts to RGM & Country Business Manager. as a business consultant to the customers. •Support in bringing up voice of customers to the Regional General Manager, ensure any customer issues are resolved satisfactorily, if not escalate to management immediately. •To ensure that the accounts receivable is maintained to the desired Nil or lowest level and constant follow up is taken up to close any non-payment issue. •Regular updates on competition activity and report back to immediate manager. •Identify potentials for new business including new products and new channels to market. Alignment with product verticals & other functions •Improve the alignment with verticals such as Medical Films and XRS business to ensure the understanding of new and existing product range. •Proactively highlight disconnect between sales & other business functions such as Service, Finance, Marketing & Supply chain & Logistic team, etc and work with them for process standardizing. Compliance •Compliance of Carestream Policies are adhered too at the highest levels and no compromise shown. Education, Experience & Skills: •Graduation or Equivalent educational qualification- BE /B Tech & MBA is desired ( not mandatory) •4 – 6 years plus experience in ideally radiology or medical devices (Equipment and consumable combination sales or service) •Work Experience in the field of Radiology or Healthcare/Medical Devices /Relevant Industry
Position Objectives: As a Customer Order Service (COS) Executive, you will be responsible for processing Equipment, Media and / or consumables orders, received via manual or online platforms, in defined ERP systems. You will need to interface with internal teams like Sales, Sales Ops, Supply Chain, Planners, Credit / Finance etc. to ensure product or service delivery, while ensuring the integrity, accuracy, and consistency of communication of status information to the dealers or customers, while trying to meet or exceed the Perfect Order Fulfillment (POF) goals for the organization. Job Responsibilities: •Creation of Manual or Shop Carestream Orders in SAP / C4C. Check all defined parameters for accurate invoicing. •Handle 1st level Customer/ Stakeholder queries / complaints. Timely escalate to SME / TL for complex issues needing intervention. •Ensure all Orders have accurate inputs (Customer code, Pricing, Quantity, products, ship-to, bill-to etc.) •Responsible for maintaining Perfect Order Fulfilment (POF) in every Order and follow process for accurate RDD. •To monitor invoicing and timely delivery at Customer site. •Responsible to release Orders from Credit hold in Collaboration with Credit Team (Finance) •Removal of Order blocks of varied nature, needing close coordination with cross functional teams. •Creation of Internal / demo orders by closely co-ordinating with Channel partners / Sales Team. •Interact closely with Sales Ops, Supply Chain, WH teams for availability of Products and inform customers on order status. •Create Financial Documents in SAP (eg: Deferrals, Adjustments, rebate agreements for Equipment) as per business case in SAP. •Collect relevant documents from Logistics (POD) & Customer’s acceptance to trigger Invoicing process. •To work closely with Field teams and / or Sales operations to resolve issues not within BOCs immediate scope (eg: escalate pricing issues, non-receipt of Customer PO or other customer related issues) •Manage Customer claims on defective products in SAP. Co-ordinate with Customer, Manufacturing, Logistics, Transportation to understand the root cause analysis. Seek appropriate approvals as per approval matrix before raising claims in SAP. •Maintenance of all relevant documentation for submission as per audit needs. •Participation in Morning Market, monthly cadence calls (Region specific), Governance Calls with internal & external stakeholders. •Meticulously & consistently logging in complaints in the designated database to ensure visibility to stakeholders. To support other functions in closure of complaints. •Raising CIMR request to update customer Master or pricing. •Generating proforma invoice, preparing Export Documentation for Drop and Direct shipments Skills and Education Education - Min bachelor’s Degree Experience - 1-3 years in Order Management, Order Fulfillment, or related / similar functions. Schedule - Monday to Friday 8.5 hours with a shift window from 0800 hrs – 2000 hrs. Flexibility to adjust schedule to business needs. Skills •Creation and Follow-through of Equipment, Media, Consumables Orders in SAP •Strong coordination and communication skills •Must be able to work effectively with teams across different countries / cultures. •Sense of urgency and ability to prioritize tasks effectively. •Strong problem-solving and critical thinking skills •Sense of Sense of urgency and ability to prioritize tasks effectively
Job Summary: The main objective of this role is to manage a group of government and private customers to achieve designated sales target levels. To identify new business opportunities, while maintaining and expanding upon existing customer business for the assigned area. ABMs own the relationship with direct and indirect business partners. Also drive the performance of channel partners to increase the market reach; ABMs are also responsible for account receivable collections within the stipulated credit period. Also, they are responsible as first line assessors of Credit worthiness of direct and indirect customers. Regular in-person follow ups for business and maintaining relationships. Comply with all Carestream Health policies and demonstrate highest levels of ethics & integrity. Drive compliance to policies & processes amongst team members. Roles & Responsibilities: Direct Sales •Responsible for developing new methods for mapping prospects, generate leads & drive sales deals with customers in Govt and Private. •To promote the use of core products within prospective customer accounts. •Direct the product demonstration process for qualified target accounts. •To conduct Training workshops for the Radiographers – CROP to enhance the skills of the Radiographers •To attend Key Conferences in the field of Radiology/Orthopedics and Veterinary in their Territory representing the company with the products. •To generate tenders and facilitate the Govt tendering process Indirect (Channel) Sales •To appoint and manage distributors/ channels for product range. •To plan and implement market coverage strategies based upon business potential & growth along with Regional General Manager. Will also be responsible for planning and achievement of distributor performance review and targets achievement. •To ensure development & engagement of channel partners throughout the year. •To conduct QBR/Performance review every quarter and highlight to the RGM and Vertical , Key critical issues what the channels face. •To conduct Sales Training Workshop for the Channel partners every 6 months. Account Management •Develop and maintain strategic long-term business relationships with existing customers to promote brand awareness and profitable business relationships. •Recommend products & solutions that fit well with customers business needs and act Follow the processes laid by organization on the compliance front e.g. updating C4C /Sales Database Platform on daily basis for regular tracking & monitoring of all business leads. Provide weekly, monthly sales forecasts to RGM & Country Business Manager. as a business consultant to the customers. •Support in bringing up voice of customers to the Regional General Manager, ensure any customer issues are resolved satisfactorily, if not escalate to management immediately. •To ensure that the accounts receivable is maintained to the desired Nil or lowest level and constant follow up is taken up to close any non-payment issue. •Regular updates on competition activity and report back to immediate manager. •Identify potentials for new business including new products and new channels to market. Alignment with product verticals & other functions •Improve the alignment with verticals such as Medical Films and XRS business to ensure the understanding of new and existing product range. •Proactively highlight disconnect between sales & other business functions such as Service, Finance, Marketing & Supply chain & Logistic team, etc and work with them for process standardizing. Compliance •Compliance of Carestream Policies are adhered too at the highest levels and no compromise shown. Education, Experience & Skills: •Graduation or Equivalent educational qualification- BE /B Tech & MBA is desired ( not mandatory) •4 – 6 years plus experience in ideally radiology or medical devices (Equipment and consumable combination sales or service) •Work Experience in the field of Radiology or Healthcare/Medical Devices /Relevant Industry