Customer Order Management Representative - Level III

As a Customer Order Management Specialist at Cummins Inc., you will be responsible for managing assigned customer accounts throughout the entire order life cycle. Your key responsibilities will include: - Acting as the single-point-of-contact for Cummins" customers, parts distribution centers, and manufacturing plants to process and fulfill customer orders accurately and timely. - Handling complex customer inquiries by conducting thorough research and understanding Cummins" processes and systems to provide informative responses within the Service Level Agreement. - Maintaining accurate records of all interactions and ensuring customers comply with export policies. - Serving as a liaison between customers and aftermarket/manufacturing locations for quality issues. - Supporting supervisor with hosting customer visits and preparing/distributing internal and customer reports. - Being proactive in customer support interactions at each phase of the order life cycle to ensure customer satisfaction. In addition to the responsibilities, you will need to demonstrate the following competencies: - Collaborating effectively with others to meet shared objectives. - Communicating clearly to convey unique needs to different audiences. - Building strong customer relationships and delivering customer-centric solutions. - Consistently achieving results, even under tough circumstances. - Actively seeking new ways to grow and be challenged for self-development. - Recognizing the value of different perspectives and cultures within the organization. Qualifications required for this role include: - Bachelor's degree or equivalent. - At least 2 years of relevant experience in customer order management, account management, or supply chain field. - Familiarity with Quality Management Systems and the ability to navigate computerized data entry systems. Cummins Inc. is seeking a dedicated individual who is team-focused, passionate about customer support, and possesses strong time management and attention to detail skills. If you are ready to take on this challenging yet rewarding role, we encourage you to apply.,