Customer Helpline Executive

Job Title: Customer Support Associate

Location: Pune

Role Overview:

As a Customer Support Specialist, you will be the first point of contact for our customers. You’ll provide solutions to their inquiries, troubleshoot issues, and ensure a seamless experience. This role is perfect for someone with excellent communication skills, a problem-solving mindset, and a genuine desire to help others.

Key Responsibilities:

Handle inbound customer inquiries via multiple channels (voice, chat, email) related to travel bookings, including flights, hotels.

Maintain a high standard of service quality, adhering to Agoda’s customer service guidelines.

Communicate effectively with customers, ensuring a positive and helpful interaction.

Preferred Educational Qualifications:

Minimum HSC or equivalent; a Bachelor's degree is a plus.

Excellent communication skills in English, both verbal and written.

Shift Time & Week Off :

5 Days working 24*7 Rotational Shifts (Including Night Shifts).

2 Rotational Week Off.

Transport Facility: - Pick-up and Drop facility available.

What We Offer:

Competitive salary and Performance Incentives.

Opportunities for career growth and development.

A supportive and dynamic work environment.

Job Type: Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Flexible schedule

Language:

• fluent English (Required)

Work Location: In person