Customer Happiness

Key Responsibilities:

• Handle inbound and outbound calls related to insurance products, services, and claims.
• Provide accurate information about policy details, premium payments, coverage, and benefits.
• Assist customers with policy renewals, cancellations, and endorsements.
• Resolve customer queries and concerns efficiently while maintaining a positive experience.
• Escalate unresolved or complex issues to the appropriate department/team.
• Maintain a record of customer interactions, follow-ups, and resolutions in the CRM system.
• Educate customers about new insurance products and services that meet their needs.
• Meet or exceed individual performance metrics (calls handled, resolution time, etc.).
• Adhere to compliance guidelines, company policies, and industry standards.

Required Skills:

• Excellent communication skills in Hindi & English.
• Strong problem-solving and analytical abilities.
• Empathy and the ability to handle difficult customers calmly.
• Good computer skills.
• Ability to multitask and manage time effectively.

Qualifications:

• High School Diploma or Bachelor’s Degree (preferred).
• Prior experience in customer service, preferably in an insurance or financial domain, is a plus.
• Knowledge of insurance products, terms, and regulations is desirable.

Key Attributes:

• Customer-centric attitude with a passion for helping others.
• Team player with a proactive approach to problem-solving.
• Strong work ethic and ability to adapt to a fast-paced environment.

Salary: 2.8 LPA – 3.4 LPA (Including 5% Variable) + Attendance Bonus of 3,000 Rs.

Working Days: 6 Days/Week, Rotational Week-Offs, Rotational Shifts.

Benefits: Health insurance, paid time off, performance incentives, and career growth opportunities.

Job Type: Full-time

Pay: ₹23,000.00 - ₹28,000.00 per month

Benefits:

• Health insurance
• Paid time off

Work Location: In person