Customer handling process

As a Customer Service Representative, your primary responsibility will be to handle customer inquiries through email and chat, ensuring prompt and accurate responses to their questions. You will be expected to provide knowledgeable assistance to customers and strive to exceed their expectations by offering detailed information to resolve their queries effectively. It is crucial to adhere to Service Level Agreement (SLA) deadlines to ensure that customer complaints are addressed in a timely and efficient manner. This is a full-time position suitable for freshers, with a work schedule that includes day and morning shifts. In addition to your base salary, there is a performance bonus incentive to reward your exceptional customer service skills. Please note that the work location for this role is on-site, providing in-person assistance to customers.,