3 Customer Growth Jobs

As the Merchant Growth Product Manager - Regulatory Compliance, your role is crucial in driving scalable solutions that facilitate merchant growth while ensuring compliance with evolving regulatory requirements. You will play a significant part in shaping how merchants navigate compliance seamlessly while expanding their businesses globally. By utilizing data and AI, you will develop personalized solutions tailored to the unique regulatory needs of diverse markets, empowering merchants to thrive with confidence. Collaborating with teams across Risk, Legal, Experience, and Engineering, you will deliver innovative, compliant, and scalable solutions that impact millions of merchants worldwide. In this role, you will be at the forefront of integrating regulatory compliance into scalable, customer-centric solutions to drive merchant growth. Your responsibilities will include defining and implementing the product roadmap, collaborating with cross-functional teams, leveraging data insights, and partnering with engineering and design teams to create seamless merchant experiences while ensuring compliance and fostering innovation. Regularly engaging stakeholders, aligning priorities, and communicating progress will be essential to ensure successful product adoption and impact. To excel in this role, you should have at least 7+ years of overall experience, with a minimum of 4 years in product management focusing on regulatory compliance, customer growth, or global market solutions. Strong analytical skills, exceptional collaboration and communication abilities, a customer-first mindset, and the capacity to navigate complex regulatory environments are key requirements. Your track record of delivering personalized and scalable solutions balancing innovation and compliance will be instrumental in driving the success of merchants and the organization. Our beliefs in Inclusion, Innovation, Collaboration, and Wellness guide our daily business practices, ensuring that we work as one global team with customers at the core. If you are a spectacular candidate with the necessary skills and experience, we encourage you to apply and be part of our diverse and inclusive community. For more information about our culture and community, please visit https://about.pypl.com/who-we-are/default.aspx. Join our Talent Community for general requests for consideration of your skills.,

Key Responsibilities: Customer Training and Support: Train customers over the phone and through face-to-face sessions. Troubleshoot and provide timely solutions to customer issues. Ensure customer satisfaction by effectively addressing their needs. Provide accurate, valid, and complete information using appropriate methods and tools. Team Management: Lead and motivate the customer growth team. Conduct team meetings and monthly one-on-ones with each CG team member. Monitor and set targets for team performance and service quality. Customer Relationship and Service: Handle customer complaints and provide solutions within set timeframes. Follow up with customers to ensure their issues are resolved. Keep thorough records of customer interactions, inquiries, and concerns. Provide timely feedback to the company on service issues, bugs, or customer concerns. Collaboration and Analysis: Work closely with customer growth teams across different regions (geos) to address and solve problems collaboratively. Analyze churn and usage data to understand customer behavior and develop strategies for retention and growth. Continuous Improvement: Contribute to the development of best practices and service improvements for customers. Identify trends and insights to improve customer satisfaction and team performance. Requirements: Experience & Leadership: 2+ years of experience leading customer growth teams, ideally in technology or FMCG sectors. Proven track record of leading teams, including experience in performance management and coaching. Skills & Attributes: Combine technical know-how with empathy, patience, and strong communication skills. Experience in supporting customers using internet or mobile-based products. Strong leadership, communication, and coaching abilities. Ability to multitask, prioritize, and manage time effectively. Self-motivated with a positive attitude toward change and improvement. Customer-Centric Mindset: Deep understanding of and interest in internet, social media, and mobile platforms. Ability to adapt and respond to different customer personalities and situations. Familiarity with customer support tools and structured working methods based on KPIs. Adaptability & Growth: Open and eager to learn, with a strong drive for continuous improvement. Confidence in handling difficult conversations and managing performance. Additional Traits: Customer-centric, with the ability to align with the needs and expectations of different stakeholders. Ability to inspire and lead the team toward achieving customer satisfaction and business growth goals.

Manager/ Senior Manager - Growth Marketing - Retail Pharmacy Chain Location - Hyderabad Role Analyze in-store and online sales data to identify growth opportunities. Develop and execute performance-focused marketing strategies across physical and digital channels. Build dashboards and reports to track KPIs and marketing performance. Collaborate across merchandising, digital, and operations teams to align and implement growth initiatives. Segment customer audiences and deliver personalized marketing campaigns to increase LTV. Monitor industry trends and competitors to inform new growth tactics. Drive growth initiatives to improve business goals (ABV improvement, mitigate holiday risk, improve loyalty base of pharma and non-pharma). Retail campaign planning and execution, drive engagement and provide merchandising and branding solutions. Expectation MBA from tier 2 college. 4-5 years of experience in growth, performance, or digital marketing roles. Proven success in driving customer and revenue growth Strong skills in SQL, Excel, and data visualization tools (e.g. Tableau, Power BI). Experience with CRM and marketing automation platforms (e.g., HubSpot, Salesforce, Clever Tap etc.). Strategic thinker with strong communication, presentation and cross-functional collaboration skills. Bonus Points If You Have Experience in retail, pharmacy or healthcare industries. E-commerce and Omni channel marketing background. Familiarity with loyalty programs, personalization, and customer retention strategies.