Customer Experience Lead

Job Description

Job details Employment Type: Full-Time Location: Mumbai, Maharashtra, India Job Category: Sales & Marketing Job Number: WD30223837 Job Description Job Responsibilities: Set up a complete Pre & Post sales infrastructure Develop Market for JCI products by engaging with key stakeholders such as MEP consultants and end users in market. Plan Sales & Channel technical training on products and solutions Work in sync with the Global product development team and develop sustainable and commercially viable products. Understand customer needs and make sales presentations. Liaise with the marketing team to undertake demand-generating activities such as trade shows or customer workshops. Build a robust Channel Training program for JC Channel offerings such as Valves, Actuators, FCU, IAQ, BMS etc., Set up a post sales process for Warranty and out of warranty claims and channel support. After-sales customer service and communications Maintenance, repair and spare parts management Complaint management Upselling activities Administration of master data and product evaluations Trend analysis Skills Required: Minimum 10 years of relevant experience in Pre and Post sales for HVAC products such as Valves, Actuators, Sensors, FCU, & BMS Bachelors or Masters Degree in Engineering or equivalent. Well-versed with Excel and CRM software.