What you'll bring 5 - 7 years of work experience as SAP technical consultant with 2+ years in a customer-facing role (consulting, IT support, IT services, etc) Hands on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers Technical and application expertise for different cloud solutions (min. HEC & S/4HANA) Must have exposure to SAP Basis, SAP S/4 HANA, Azure/ AWS (in context of SAP Green Field and Brown Field Customers) Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making An individual in this role is expected to deliver Effective customer communication using digital mediums to achieve high customer satisfaction. Strong knowledge of IT Service Management, SAP Basis, and SAP Application Good understanding of ECSs operations infrastructure, processes, and automation tools like SPC, TIC, etc is a plus Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus Cloud architecture and IT technical infrastructure know-how Understanding of escalation handling and procedures Experience in working with cross-cultural and cross-functional teams or individuals Proficiency in English (Written and verbal)

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Customer Engagement Manager (SAP Basis)