Customer Delivery Manager - BASIS

As a Client Delivery Manager at SAP, you will have the opportunity to lead the SAP Enterprise Cloud Services (ECS) organization in providing cloud-hosted infrastructure, technical, and application managed services to our SAP private cloud customers. Your role as the primary customer-facing representative will involve ensuring full delivery accountability for engagements and maintaining high levels of customer satisfaction throughout the entire customer lifecycle. Your responsibilities as a Client Delivery Manager will include: - Building strong relationships with customers to understand their needs and deliver solutions that meet or exceed their expectations. - Collaborating with cross-functional teams internally to ensure seamless service delivery and resolve any customer issues promptly. - Monitoring and analyzing key performance indicators to track the success of customer engagements and identify areas for improvement. - Providing strategic guidance to customers on maximizing the value of SAP services and solutions to drive business outcomes. - Leading a diverse and positive team of colleagues across different regions, fostering a culture of knowledge sharing, collaboration, and continuous improvement within the ECS organization. At SAP, we are committed to creating a workplace that values diversity, flexibility, and purpose-driven work. We offer a highly collaborative and caring team environment that prioritizes learning and development, recognizes individual contributions, and provides a variety of benefits for our employees to choose from. With a focus on inclusion, health, and well-being, we believe in unleashing all talent to create a better and more equitable world. Join us at SAP, where you can bring out your best and be part of a global team that is dedicated to helping customers worldwide work together more efficiently and effectively through innovative business solutions. Our company culture is rooted in a commitment to personal development, collaboration, and ensuring that every challenge receives the solution it deserves. If you are passionate about driving customer success, fostering a positive team culture, and making a meaningful impact, we invite you to consider a career with SAP and be part of our purpose-driven and future-focused organization. Apply now to unleash your full potential and contribute to building a better world with SAP.,