Customer Contact Comms Specialist

As a Customer Contact Comms Specialist at Accenture, you will play a crucial role in managing and resolving customer queries, handling escalations and complaints, and providing timely resolutions within SLAs. Your expertise in email and chat processes, along with proficient typing skills, will be highly valued in this position. Customer communications across various channels are essential for enhancing interactions between customers and businesses. - Analyze and solve moderately complex problems effectively - Develop new solutions by adapting existing methods and procedures - Understand and align with the strategic goals set by senior management - Collaborate with team members, establish strong client relationships, and demonstrate excellent written and verbal communication skills - Make decisions that can significantly impact the team and client interactions - Manage small teams or work efforts in client or Accenture settings Qualifications: - Graduation in any discipline - 7 to 11 years of relevant experience At Accenture, a global professional services company, you will be part of a diverse team with expertise in digital, cloud, and security services. With a workforce of 699,000 professionals across 120 countries, Accenture is committed to leveraging technology and human ingenuity to create value for clients, shareholders, partners, and communities. Embrace change and join Accenture in driving shared success through innovation and excellence. Visit www.accenture.com for more information. Please note: This role may require you to work in rotational shifts.,