Customer Contact Comms Senior Analyst- Voice

As a Customer Contact Comms Senior Analyst at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide optimal solutions. Your responsibilities will include closing faults and complaints within SLAs. A preference will be given to candidates with proficiency in email and chat processes, as well as good typing skills. **Roles and Responsibilities:** - Conduct analysis and solve increasingly complex problems - Interact with peers within Accenture on a daily basis - Collaborate with clients and/or Accenture management occasionally - Receive minimal instruction for daily tasks and moderate guidance for new assignments - Make decisions that impact your own work and potentially the work of others - Act as an individual contributor and/or oversee a small work effort or team **Qualifications:** - Graduation in any field - 5 to 8 years of relevant experience **Additional Details about Accenture:** Accenture is a global professional services company known for its expertise in digital, cloud, and security services. With a workforce of 699,000 individuals across 120 countries, Accenture offers Strategy and Consulting, Technology and Operations services, all backed by a vast network of Advanced Technology and Intelligent Operations centers. The company embraces change to create value and shared success for clients, employees, shareholders, partners, and communities. Visit www.accenture.com for more information.,