Customer Contact Comms Senior Analyst-Voice

As a Customer Contact Comms Senior Analyst at Accenture, your role will involve managing and resolving customer queries, handling escalations and complaints, and providing the best resolutions. Your responsibilities will also include closing faults and complaints within SLAs. Your proficiency in email and chat processes, as well as typing skills, will be highly valued in this role. Customer service plays a crucial role in addressing inquiries, resolving issues, and ensuring customer satisfaction to foster positive relationships. **Key Responsibilities:** - Analyze and solve increasingly complex problems - Interact with peers within Accenture on a daily basis - May have some interaction with clients and/or Accenture management - Receive minimal instruction on daily tasks and moderate guidance on new assignments - Make decisions that impact your work and potentially the work of others - Work as an individual contributor and/or oversee a small team or work effort - Be prepared to work in rotational shifts **Qualifications Required:** - Problem-solving skills - Adaptability and flexibility - Detail orientation - Quick learning agility - Ability to collaborate effectively in a team environment About Accenture: Accenture is a global professional services company renowned for its expertise in digital, cloud, and security solutions. With a workforce of 699,000 professionals serving clients in over 120 countries, Accenture offers Strategy and Consulting, Technology, and Operations services. The company's commitment to leveraging technology and human ingenuity to drive positive change and deliver value underscores its dedication to clients, employees, shareholders, partners, and communities. To learn more, visit www.accenture.com.,