Job
Description
As a Customer Contact Comms Associate - Voice at Accenture, you will be part of the Finance Operations vertical, assisting in determining financial outcomes by collecting operational data, conducting analysis, and reconciling transactions. Your primary responsibility will involve Customer Operations - Voice - Help desk role, focusing on ticket resolution, recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests within the defined scope of support. You will be managing unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. **Key Responsibilities:** - Solve routine problems through precedent and referral to general guidelines - Interact within your team and direct supervisor - Receive detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments - Make decisions that impact your own work - Contribute individually as a part of a team with a predetermined, focused scope of work - May require working in rotational shifts **Qualifications Required:** - Graduation in any field - 1 to 3 years of relevant experience About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With expertise across more than 40 industries, we provide Strategy and Consulting, Technology, and Operations services, supported by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 talented individuals work every day to deliver technology-driven solutions and human ingenuity to clients in over 120 countries. Embracing change, we create value and shared success for clients, employees, shareholders, partners, and communities. If you are someone with a commitment to quality, ability to work well in a team, adaptability, and strong written and verbal communication skills, you are the ideal candidate for this role at Accenture. As a Customer Contact Comms Associate - Voice at Accenture, you will be part of the Finance Operations vertical, assisting in determining financial outcomes by collecting operational data, conducting analysis, and reconciling transactions. Your primary responsibility will involve Customer Operations - Voice - Help desk role, focusing on ticket resolution, recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests within the defined scope of support. You will be managing unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. **Key Responsibilities:** - Solve routine problems through precedent and referral to general guidelines - Interact within your team and direct supervisor - Receive detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments - Make decisions that impact your own work - Contribute individually as a part of a team with a predetermined, focused scope of work - May require working in rotational shifts **Qualifications Required:** - Graduation in any field - 1 to 3 years of relevant experience About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With expertise across more than 40 industries, we provide Strategy and Consulting, Technology, and Operations services, supported by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 talented individuals work every day to deliver technology-driven solutions and human ingenuity to clients in over 120 countries. Embracing change, we create value and shared success for clients, employees, shareholders, partners, and communities. If you are someone with a commitment to quality, ability to work well in a team, adaptability, and strong written and verbal communication skills, you are the ideal candidate for this role at Accenture.
