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Customer Contact Comms Associate-Voice

Customer Contact Comms Associate-Voice

Accenture

1 - 3 years

3 - 6 Lacs

chennai

Posted:3 days ago| Platform:

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Skills Required

finance operations voice support troubleshooting help desk

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Skill required: Customer Operations - Voice - Service Desk Voice Support
Designation: Customer Contact Comms Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
What would you do?
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.What are we looking for?

Commitment to quality

Ability to work well in a team

Adaptable and flexible

Written and verbal communication
Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts
QualificationAny Graduation

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Customer Contact Comms Associate-Voice