Customer Connect Specialist

In this role at Hitachi Energy, you will primarily provide L1 support to customers and global HE networks. As the first point of contact, your responsibilities will include responding to customer inquiries through various channels, advocating for timely issue resolution, and ensuring compliance with regulations and guidelines. Your ability to multitask, maintain an organized work environment, and support customers during run time activities will be crucial. Key Responsibilities: - Provide first-line support to customers and global HE networks - Respond to inquiries via telephone, emails, web, and other channels - Advocate for timely issue resolution and escalation - Report all activities taken toward resolving customer issues - Support customers during run time activities and provide troubleshooting support - Ensure compliance with external and internal regulations and guidelines Qualifications Required: - Basic knowledge in electrical engineering/science (bachelors degree in science, Diploma in engineering preferred) - 1-2 years of prior experience in a customer support role - Excellent communication and interpersonal skills - Ability to converse with customers politely and effectively - High focus on customer needs and drive for innovation - Proficiency in spoken and written English; knowledge of any other international language is a plus - Basic knowledge of Power BI & Power Apps is an advantage In addition to your technical skills, living Hitachi Energy's core values of safety and integrity is essential in this role. Your commitment to taking responsibility for your actions and caring for colleagues and the business will contribute to your success. If you are an individual with a disability requiring accessibility assistance during the job application process, you may request reasonable accommodations through our website. Please provide specific details about your required accommodation to support you effectively.,