Customer Communications Executive

**Job Description:** As the Client Engagement representative, you will be responsible for being the main point of contact for clients, whether it be through phone, email, social media, or in-person interactions. It is crucial to respond promptly to inquiries and build strong relationships to ensure a smooth and memorable client experience. **Key Responsibilities:** - Manage studio schedules, bookings, and client sessions to ensure efficient time management. - Coordinate with photographers and clients to confirm schedules and address any changes promptly. - Guide clients on preparation tips for sessions and provide post-session updates on deliverables like albums, edited images, and prints. - Collect and manage client feedback to enhance services and address and resolve any client concerns professionally and promptly. - Maintain organized records of client communications and sessions and collaborate with the marketing team for campaigns and promotions. **Qualifications Required:** - Excellent communication skills to engage effectively with clients and colleagues. - Strong organizational skills to manage schedules and client records efficiently. - Ability to problem-solve and address client concerns professionally. - Prior experience in client-facing roles and administrative support would be beneficial. The company offers full-time, permanent, and fresher job types with day shift schedules, performance bonuses, and yearly bonuses. The work location is in-person.,