CUSTOMER CO-ORDINATION-CALLING EXECUTIVE

Position:

Customer Coordination / Calling Executive

Department:

Outbound Process

Location:

[Specify location or Remote / On-site / Hybrid as applicable]

About the Role:

enthusiastic and customer-focused Calling Executives

This role involves making outbound calls to customers, coordinating follow-ups, and maintaining excellent communication and service standards.

Key Responsibilities:

• outbound calls

• inbound follow-up calls

• Maintain clear and professional communication with customers in their regional languages.

• Provide accurate information and resolve customer queries efficiently.

• Record and maintain all call details, customer data, and communication logs.

• Coordinate with internal teams to ensure smooth handling of customer requirements.

• Meet daily and monthly performance targets.

Skills & Qualifications:

• Tamil, Malayalam, Telugu, and Kannada

1. Strong communication and interpersonal skills.

• Basic computer knowledge (MS Office, CRM tools, or call logging systems).

• Ability to multitask and handle customer interactions with patience and professionalism.

• Positive attitude and willingness to learn.

Experience:

• Freshers and Experienced

Salary Range:

15,000 22,000 per month (based on experience and skills)

Employment Type:

Full-time

Job Role Summary:

Coordinate with customers, handle outbound calls professionally, follow up when needed, and ensure proper communication and documentation for all interactions.